OUTLOOK EXCHANGE 2010 SEND EMAIL AS ALIAS HOW TO
Sound like what your business needs? Learn how to turn it on. Individuals who work in the billing department and are a part of this group can respond back as the Billing department identity. For example, if you want all expense reports sent to a Billing department alias rather than bombarding a specific can be set up as a group to receive all your organization’s billing inquiries. Some organizations may also want to use ‘Send as’ or ‘Send on behalf of’ for an internal group. The recipient (customer) would see the following:Ģ. The support team member would see the following: Additionally, because all of the group conversation history is available, other team members will be able to see that specific customer emails have already been answered to. Subsequent responses from the customer also go back to the group, keeping all information in one place and making it faster for support representatives to respond to new inquiries. When your customers send email to this group, any member of the group could respond to inquiry in a timely fashion without disclosing their individual identity. can be set as group to receive all customer support inquiries. Collective knowledge of group helps resolve those customer inquiries faster and everyone on the team benefits from shared knowledge of the Group.ġ. This feature is particularly helpful in scenarios where you want to set up a group to connect with external customers. The consistent use of a single email address will help your customers develop recognition and trust-ensuring that your email messages are seen. Then they can pick an alias address they've previously used or click Other Email Address and type in the one they want to use. To do this in Outlook, the user must first show the From field for new emails using the Options menu. If your business is looking for a lightweight, email-centric customer support solution, you’re in luck. Once set, users can send emails using one of their configured alias addresses in Outlook or OWA.
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Here's what Send on Behalf and Send As look like from the recipient’s perspective: But with this feature turned on, responses look like they come from the group rather than the individual. Like other groups in Outlook, members can read all messages sent to the group. Because sometimes, that’s just what you need.
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With the new ‘Send as’ and ‘Send on behalf of’ feature, members of the group can respond to conversations using the shared identity of the Group instead of their individual personal identity - without losing the personal, individual touch. But know I see there is a problem because user need to have different display name when sending from another account. Today, we are excited to announce the ‘Send-as’ and Send-on-behalf of feature for groups in Outlook, which brings you one step closer to turning your email into a great customer support solution. I have a user which have many email aliases and in outlook I configured additional dummy SMTP account to simplify sending mail from one of the aliases.